Reference

Legal Terms That Cover Your Account

Access to Jilibd Biz depends on your local law and eligible regions — this page sets out the terms that govern your account, your data, and how we handle disputes.

Account TermsPrivacy & DataPayment PolicyJurisdiction NoticeUser Rights
Jilibd Biz Legal Terms That Cover Your Account
DATA & SECURITY

How We Protect Your Account and Data

We apply account-level security measures across every registered user, regardless of which payment method they use. Data is stored in line with our retention policy, and you can request a copy or deletion through the support email at any time. Cookie usage on the platform is limited to session management and basic analytics — you can adjust cookie preferences from your browser settings. For players in Dhaka and other parts of Bangladesh, account access runs over encrypted connections, and your wallet details are never stored beyond what verification requires.

Data Retention

We hold account data only as long as your account is active or as required by applicable law. You can request deletion through our support email at any time.

Cookie Policy

Session cookies keep you logged in securely. Analytics cookies are non-identifying and can be switched off via your browser settings without affecting account access.

Account Security

Each account is protected by OTP verification tied to your registered mobile number. Any login from an unrecognised device triggers an additional confirmation step.

Data Requests

To access, correct, or remove your personal data, contact support with your registered account details. Requests are processed within the timeframe set in our privacy terms.

REACH OUR TEAM

Contact Us on Policy Matters

If you have a question about how these terms apply to your account, or you want to request a change to your registered details, our support team handles policy queries through the channels below. Account access issues linked to legal holds are prioritised during support hours.

Team online

Live Chat

Reach us through the live chat window in your account dashboard for real-time help on terms, account status, and policy questions.

Email Support

Send detailed policy or data requests to our support email. Responses to account and legal queries are handled in order of receipt.

Help Centre

Our help centre covers account terms, wallet verification steps, and data requests — check there first for answers to common policy questions.

Legal and Policy Questions Answered

These are the questions we hear most often about account terms, data rights, and how our policies apply to users in Bangladesh and other supported regions.

These terms apply to anyone who opens an account and accesses the platform. Access is subject to your local law and eligible regions — it is your responsibility to confirm legality where you are.

Yes. Contact our support team with your registered account email or mobile number. We will confirm your identity before sending any data, in line with our retention and privacy policy.

Raise the dispute through live chat or support email with your transaction reference. Our team reviews wallet transaction records and responds with findings before any account action is taken.

Account closure requests are handled by our support team. Once verified, your account is deactivated and your data is handled according to our retention schedule and applicable local law.

We update terms when needed and notify you by email to your registered address before changes take effect. Continuing to use the platform after that notice means you accept the updated terms.

Suspensions follow a breach of account terms. You will receive an email explaining the reason. You can contact support to request a review — accounts suspended in error are reinstated after verification.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.