Reference

Terms and Conditions for Using Jilibd Biz

These terms set out the rules that apply when you open an account and use Jilibd Biz. Access depends on your local law and whether your region is eligible, so read through these conditions before you get started.

Account eligibility requiredLocal law and region applybKash, Nagad, Rocket coveredOne account per personSubject to change with notice
Jilibd Biz Terms and Conditions for Using Jilibd Biz
HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Handling Under These Terms

Jilibd Biz takes account integrity seriously. Your login credentials are protected with OTP verification on every new device, and we do not store your bKash, Nagad, or Rocket PIN at any point. Here is how we handle the key areas covered by these terms.

Account Security

OTP verification applies when you log in from a new device or browser. If you suspect unauthorised access, use the account lock option in settings immediately and contact support.

Data Retention

We retain account data for as long as your account is active and for a period after closure as required by applicable regulations. You can request a summary of your data through support.

Cookies and Tracking

We use session cookies to keep you logged in and functional cookies for wallet flow. You can manage non-essential cookies through your browser, though some account features depend on session cookies staying active.

Requesting Changes

To update personal details tied to your account — registered mobile number, email, or wallet number — submit a request through live chat or email with verification. Changes to wallet numbers require identity confirmation before they take effect.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If you have a question about how these terms apply to your account — or you want to report a concern, request a change, or flag a dispute — reach out through any of the channels below. Our support team handles terms-related queries alongside general account help.

Team online

Live Chat

Available directly from your account dashboard. For terms queries, describe the specific clause or account issue and we'll respond in the same session.

Email Support

Write to our support address listed in your account portal. Terms and eligibility questions are handled by our account compliance team within standard response windows.

Account Help Centre

The Help Centre inside your account covers common terms questions — account closure, wallet rules, and eligibility — with step-by-step answers you can act on immediately.

Common Questions About These Terms

These are the questions we get most often about how our terms apply to accounts in Bangladesh. If yours is not here, the live chat team can answer it directly.

You must be of eligible age under your local law and accessing from a region where our service is permitted. Eligibility depends on local regulation — check your situation before you join.

No. These terms allow one account per person. Duplicate accounts are a breach of our terms and may result in both accounts being restricted or closed without prior notice.

If your account is closed and you have a remaining wallet balance, we will process a return to your registered bKash, Nagad, or Rocket number after identity verification is completed.

Contact support via live chat or email with the transaction reference and the specific issue. Our account compliance team reviews disputes and responds within the timeframe stated in your support ticket.

Yes. We update these terms when needed and notify you via your registered email or an in-account message. Continuing to use your account after the notice period means you accept the updated terms.

Access and use are subject to your local law and the rules that apply in your eligible region. Where local law conflicts with our terms, your local regulations take precedence for your account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.